I would like to give a shout out to Ellen Hough. This is my 4th house purchase and I have never had such a great experience as I had with Ellen being my realtor. She worked with me first through the rental process as well as me finding the right home in Jacksonville NC. Ellen was amazing the entire time. She went above and beyond, I was unable to make it to the chimney inspection as she had no problem getting the details and assisting the chimney expert.
As a homebuyer it is very important the agent you work with is very knowledgeable, honest, and looking out for their client's best interest. Ellen exemplifies all of these qualities above and beyond my expectations. She really went to bat for me at the closing process. She ensured that I received all of my sellers concessions when the lender did not process the closing amounts correctly getting me $1600 plus back at closing. She was very involved with the process.
If you are searching for a Realtor, your search is over. You will be in absolute best hands with Ellen.
Hands down she is the best Realtor I have ever worked with and will continue to work with.
N. Tomblin, LCDR, USN
A few years ago, we set a goal to purchase our first home by the time we were 25 but as we got closer to that age, that dream seemed far beyond our reach. After hearing about the Homes for Heroes program from a family member we decided to do a little research and though it seemed a little too good to be true, we submitted our information to be contacted.
To our surprise, within days we were pre-approved for our mortgage and met with Ellen to start looking for our new home. We only looked at three houses before we decided to make an offer on the first house Ellen took us to see. It was love at first sight!
We were warned by family and friends of the stress that would ensue after making our decision so we prepared for rough waters but from the moment we sat in Ellen's office to write our offer it was smooth sailing. Of course counter offers and negotiations with the sellers caused a few hiccups but we had nothing to worry about with Ellen in our corner. From the get go, she made us feel like our best interest was her top priority and that we were more than just a sales transaction. With her on our side, we were able to feel all the excitement for this milestone with virtually none of the stress. She is, without a doubt, the number one reason we had such a pleasant first home buying experience.
The Homes for Heroes program provides such an amazing opportunity not only to military personnel, but to law enforcement officers, firefighters, nurses, and teachers. Living in a largely military based community, all of the other, everyday Heroes are often forgotten. It's very refreshing to see a program recognize all professions that make sacrifices to serve others in the outstanding ways that they do. We will definitely be telling anyone that will listen about this program. Along with Ellen, Homes for Heroes was a blessing that helped make our dream of homeownership a reality.
Amy & James R.
My name is Shawn, a little over a year ago I decided to make a fresh start and move closer to the Police Department where I have been an Officer for 12 years. I learned of the Homes for Heroes program and Ellen Hough at EXIT Independence Reality. I was luckily in a position where I could take my time and find a home that I truly wanted. This was a tall order as I had a very specific idea of what it was I wanted. I was looking for a large piece of property that was secluded and private with a home already on it. I also had a tight budget for all this. Ms. Hough took on the challenge and she showed me a few properties that were close but not exactly what I was looking for. She did not give up. One day she gave me a call and told me of a property that had just been listed that day and that I needed to see it quick. She showed me the property the same day and it was amazing! Almost 6 acres far off the main road surrounded by woods. Wow it even had a two car garage with a workshop area and a huge in ground pool! Ms. Hough advised me it was a "short sale" and walked me through the whole process. I am now the proud owner of my own private oasis and I couldn't be happier. Ms. Hough did an outstanding job from beginning to end. She told me when she found this property I was the first person she thought of. She listened to what it was I wanted and found it. I couldn't have asked for anything more.
Ellen was an awesome agent she new this was the first time that I had bought a home so she walked me through the process very well always there when I needed her and she was never bothered with any of my questions nor phone calls and believe me there were a lot. Her concern is to make sure that you understand everything and that you are pleased with all decisions. I would highly recommend Mrs. Ellen to anyone because she really does care and that means a lot.